Common Questions
What is the Āpex Suite?
The Āpex Suite is a collection of focused travel apps made by HYTimes App Studio. Each app does one thing well, with no subscriptions and no ads — ever. Anticipāt and Trāce are free; the others (like Pāck and Rōute) are free to try, with a single one-time unlock (roughly $2.99–$4.99) that's yours forever.
How do I get a refund?
App purchases are handled by Apple or Google — we don't process payments directly. For a refund, visit
reportaproblem.apple.com (iOS) or the Google Play Help Center (Android). If you're having trouble getting a refund through those channels,
email us and we'll help.
I found a bug — what do I do?
Email
support@hytimesgroup.com with the app name, your device model, your OS version, and a description of what happened. We investigate every report and release fixes in the next update.
My app isn't working — help?
Try closing and reopening the app first. Because your data is stored only on your device, deleting the app also deletes its data — so before you reinstall, use any in-app export or backup option, or make sure the app is included in your device backup (iCloud Backup on iOS, or Google backup on Android). Still stuck? Email us at
support@hytimesgroup.com.
Will I be charged again for updates?
Never. There are no subscriptions and no recurring fees. If an app has a one-time unlock, you pay it once — and all future updates (new features, bug fixes, compatibility updates) are included at no additional cost, forever.
When is [app name] launching?